Refund policy

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the invoice that is provided with the item. Your return or exchange request must be made within 10 business days. 

You will be charged a 30% handling fee on non-faulty items. 

To start a return, you can contact us at info@sveautomotive.com. Please note that returns will need to be sent to the following address: 28 Gemini Street, Brackenfell

If your return is accepted, we will send you a confirmation message and a credit note, you will be responsible for booking the courier to sent the item back and for the shipping cost. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@sveautomotive.com.

DAMAGES & ISSUES:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTION & NON-RETURNABLE ITEMS:
We do not accept returns on sale items.

EXCHANGES:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item and ask for a replacement to be sent.

REFUNDS:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sveautomotive.com.